How Business Shipping Works
GenXpress brings rates, labels, pickups, tracking and invoices into one workspace. Here is the path from creating a business account to managing your shipments.
Create your account, then complete Account Setup
Start with your business and contact details and choose a password. Sign in to your new account, verify your email and complete Account Setup, including the business and credit information requested. Submitting the completed setup sends it to the GenXpress team for review.
Creating a login is the start of the process. Booking becomes available after account approval. A person reviews the application; there is no guaranteed approval time. If you received a valid buying-group join code, use that path during signup instead.
Have these details ready for your first shipment
Prepare the shipment details before comparing services. Accurate inputs make the quote more useful and reduce corrections during booking.
- Origin and destination: complete addresses, including unit numbers and postal codes, contact details and whether either address is residential.
- Packages: the number of pieces, the packed weight and the outside length, width and height of each parcel. Match the units to those selected in the form.
- Delivery needs: your required arrival date and any signature option you need. Check which services and options are available for this shipment.
- Handoff and labels: when the parcels will be ready, the pickup instructions where applicable, and a printer for a supported label format. Confirm pickup availability and status in the application.
Compare services for the shipment you actually have
Once approved, enter the origin, destination, shipment type, package weight and dimensions. The quote shows the services returned for that shipment with your company’s pricing applied. Compare cost and the delivery information shown, then choose a service.
Measure the packed parcel, including its outer packaging. A different address, package size or service can change the quote. Review the details again before booking.
Book, label and arrange the handoff
Confirm the shipment to create its shipping documents and tracking reference. Print the label in a supported format and attach it to the correct parcel. Review the pickup details and any carrier instructions shown in the booking flow.
Pickup availability depends on the area, date and carrier rules. An eligible existing pickup can be reused. Check its status after booking; a rejected pickup needs attention rather than an assumption that the driver will arrive.
Follow delivery and reconcile the invoice
Use Track to follow carrier scans and find shipment documents. Dash can help explain information and prepare supported actions; you review and confirm the action in the application.
GenXpress invoices shipments after the carrier confirms the final charges. Invoices appear in your account and are emailed with their due date. Use the available payment link or contact GenXpress about EFT, cheque or Interac. Buying-group child accounts are paid by their parent company.